Refund Policy

We want you to feel good about choosing Active Essentials. If something is not right with your purchase, we are here to help.

Our 30-day happiness guarantee

We offer a 30-day happiness guarantee. If you are not satisfied with your purchase, submit a refund request within 30 days of receiving your order.

Because our products are consumable, we review each request individually to understand the issue and determine an appropriate resolution. We will let you know the outcome after reviewing your request.

How to request a refund

Submit your request through our contact form. Please include:

• Your order number.

• The email address used to place your order.

• The reason for your refund request.

• Any relevant details or photos that help explain the issue.

If you have trouble using the contact form, email activeessentialsnick@gmail.com for assistance. Please contact us within the 30-day window so we can review your request.

Damaged, incorrect, or missing orders

Please check your order when it arrives and contact us promptly if an item is damaged, incorrect, or missing. Include your order number and, where applicable, photos of the product and packaging so we can investigate and help resolve the issue.

If your entire shipment has not arrived, contact us so we can investigate the delivery status. You can find delivery estimates in our Shipping Policy.

Returns and shipping charges

Please do not send products back before contacting us. If a return is needed, we will provide instructions after reviewing your request.

We will explain any return requirements, responsibility for return-shipping costs, and whether your original shipping charge is included in the approved refund before you send anything back.

Approved refunds

If your refund is approved, we will confirm the amount and issue it to your original payment method. We will notify you when the refund has been processed.

The time it takes for the refund to appear in your account depends on your bank or payment provider. If you have questions about an approved refund, contact us with your order number.

Contact us

For refund questions, use our contact form or email activeessentialsnick@gmail.com. You can also reach us at 813-922-8315.

Active Essentials is operated by Nutritional Products and Services LLC. Our address is 702 Brandywine Drive, Largo, FL 33771, United States.

This policy does not limit any rights you may have under applicable consumer protection laws.